FAQ
Have questions? We have answers.
Product
How can I choose the right stroller for my pet?
How can I choose the right stroller for my pet?
To find the perfect stroller for your pet, start by considering your pet's weight to ensure it doesn’t exceed the stroller’s maximum load capacity. Additionally, measure your pet’s length from head to base of the tail and compare it with the stroller's cabin length. This will help ensure your pet can comfortably sit, stand, and turn around inside the stroller.
Is the cabin detachable from the frame?
Is the cabin detachable from the frame?
The detachability of the cabin depends on the model of the stroller. For instance, the Flytta stroller features a detachable cabin that can be used as a carrier. This design is particularly convenient for pet owners who frequently use public transportation, allowing for easy transition from strolling to carrying.
Warranty
What is the warranty policy for FikaGO products?
What is the warranty policy for FikaGO products?
FikaGO offers a one-year warranty for the original owner, starting from the first day the order is received. During this period, if any quality issues arise under normal use, we will provide replacement parts free of charge. However, damages or quality issues resulting from abnormal use may incur additional fees. After the one-year warranty period, charges will apply for any needed replacement parts or repairs.